From your first idea to your ring.
You see the design and the price before anything is ordered. Whether it is a proposal, a wedding band or a piece of your own design, every order begins the same way.
- 01
Tell us what you have in mind
Answer a few quick questions online, or just give us a call. It takes about three minutes.
- 02
Book an appointment
Come to one of our showrooms, or meet by video. We will have read your answers, so we can get straight to your ring or piece.
- 03
See the design and the price
We talk through the stone, the setting and the metal, and you see the price before anything is ordered.
- 04
Place your order
When you are happy, a deposit places your order. A custom ring takes about four to six weeks to make.
Before your appointment
What helps us help you.
Nothing is required. A rough idea is a better start than a perfect plan.
Start with what you have in mind- A budget range in Canadian dollars
- The shape, setting or style you are drawn to, if you know it
- Natural, lab-grown or moissanite, if you have a preference
- Your ring size, if you know it
- The date you need it by, such as a proposal date
- Inspiration photos, if you have them
A few ground rules.
An enquiry isn’t an order
Sending your answers or a note starts a conversation. Nothing is ordered or charged until you have seen the design and the price and agreed to go ahead.
Allow time for a custom piece
A custom diamond ring takes about four to six weeks. If you are working to a date, such as a proposal, tell us when you book so we can check it against the timing.
Please keep payment details out of messages
Don’t send card numbers or banking information through a website form, the chat or email. Payment is arranged with you directly.
Common questions
Good questions to ask before you visit.
Lead times, stone options, care and shipping.
More questions answeredHow long does a custom diamond ring take?
Allow about four to six weeks for a custom diamond ring. If you are working to a date, such as a proposal, tell us when you book your appointment.
What should I look for when choosing a diamond?
Consider the three Cs: cut, colour and clarity. The cut affects how the diamond sparkles, the colour grade describes its hue, and clarity describes its natural marks. Together they shape the diamond's overall beauty and value.
What are my options for a ring within my budget?
You can choose a natural diamond, a lab-grown diamond or moissanite. Natural diamonds are mined from the earth and cost the most because they are rare. Lab-grown diamonds are typically less expensive because of how they are produced, and are very hard to tell apart from natural diamonds by eye. Moissanite is a lower-priced alternative to both.
How do I clean my diamond ring at home?
Wipe it regularly with a soft, lint-free cloth. For a deeper clean, mix warm water with a mild dish soap or a jewellery cleaner, brush gently, rinse under warm running water and pat dry with a soft cloth. Avoid harsh chemicals, take care near open drains, and store each piece separately in a soft pouch so diamonds do not scratch other stones. If you are unsure about cleaning a particular piece, ask Vik and the team.
Do you ship, and what if I live outside the GTA?
Diamond Bros offers free shipping worldwide. Customers who live outside the Greater Toronto Area and spend over $6,000 can also arrange complimentary travel to the showroom.
How do I visit the showroom?
Book a showroom or video appointment and Vik and the team will set time aside for you. The address and showroom hours are on the contact page.
Your Ring, Designed At Our Table
Book a private appointment at one of our three GTA showrooms, or meet us by video.